Action Framework

Intelligent workflow triggers make every nanosecond count.

Great companies take advantage of time saving automation between business applications, departments and end customers. The promise of a connected world in next-generation services adds complex event formats and increased volumes of data, but knowing which events are important and actionable will be the key.

The decisioning Action Framework in TRACT® is an intelligent workflow triggering system that prompts email notifications and web-service calls to external systems based on rules you define and real-time activities configured in within the platform. These triggers or actions can be used for provisioning, fulfillment, approvals, notifications and more. For example, if a device sensor exceeded its operating temperature limit 56 times in one day, then TRACT can programmatically open a trouble ticket or initiate an event on the device depending on the business rules.

The decisioning Action Framework in TRACT can do the following:

  • Initiate smart actions between devices, servers, customer care and maintenance teams, etc. when certain events occur
  • Map actions to devices and accounts for more detailed analysis and facilitation of customer care and self-service
  • Use native protocols to initiate events on other devices for M2M communications
  • Set order fulfillment actions triggered by the sale of products and services
  • Define a set of actions to take place when a new invoice is generated
  • Configure actions to be taken when a payment is successfully recorded
  • Determine which actions should be triggered before or when agreements expire
  • Dictate how the system records and acts when coupons are sold or redeemed
  • Trigger actions when a customer exceeds an activity or usage rule allowance

Other examples of smart actions include but are not limited to the following:

  • Send emails before and after an agreement ends
  • Call to Salesforce.com® to create an opportunity and/or task
  • Activate new products
  • Deliver notifications of provisioning, fulfillment and usage thresholds are met and/or approaching allowance limits