Action Framework

Intelligent workflow triggers make every nanosecond count.

Great companies take advantage of time saving automation between business applications, departments and end customers. The promise of a connected world in next-generation services adds complex event formats and increased volumes of data, but knowing which events are important and actionable will be the key.

The decisioning Action Framework in the goTransverse platform is an intelligent workflow triggering system that prompts email notifications and web-service calls to external systems based on rules you define and real-time activities configured in within the platform. These triggers or actions can be used for provisioning, fulfillment, approvals, notifications and more. For example, if a device sensor exceeded its operating temperature limit 56 times in one day, then the goTransverse platform can programmatically open a trouble ticket or initiate an event on the device depending on the business rules.

The decisioning Action Framework in the platform supports the following:

  • Initiate smart actions between devices, servers, customer care and maintenance teams, etc. when certain events occur
  • Map actions to devices and accounts for more detailed analysis and facilitation of customer care and self-service
  • Use native protocols to initiate events on other devices for M2M communications
  • Set order fulfillment actions triggered by the sale of products and services
  • Define a set of actions to take place when a new invoice is generated
  • Configure actions to be taken when a payment is successfully recorded
  • Determine which actions should be triggered before or when agreements expire
  • Dictate how the system records and acts when coupons are sold or redeemed
  • Trigger actions when a customer exceeds an activity or usage rule allowance

Other examples of smart actions include but are not limited to the following:

  • Send emails before and after an agreement ends
  • Call to Salesforce.com® to create an opportunity and/or task
  • Activate new products
  • Deliver notifications of provisioning, fulfillment and usage thresholds are met and/or approaching allowance limits