blee(p)'s award-winning Customer Management solution helps companies in all industries and of all sizes deliver high quality and efficient customer support and service. blee(p)'s baseline solution focuses on managing and escalating customer issues, and ensures that everyone that interfaces with the customer—sales, support, service and fulfillment—has access to complete, key customer data in real time.

blee(p) Customer Management allows your customer-facing channels to deliver quality and efficient customer support and service, attract new customers and keep existing ones, while also lowering your customer care costs—all of which result in lower operational costs.

blee(p) Customer Management Features

• Customer Care
  Subscriber Maintenance
  Self Care
  Order Management
  Trouble Tickets/Resolution
  Real-time Reporting
  
  
• POS
  Up Selling/Cross Selling
  Facilities
  Cash Drawer/Receipts
  
  
• Contact Center
  IVR/Call Handling/Routing
  Call Monitoring/Recording
  Case & Contact Management
  Reporting
  CRM Integration
  
  
• Salesforce
  Campaigns
  Marketing
  Lead Tracking
  Prospecting
  Commissions
  
  
• Partner Manager
  Contact Management
  Account Management
  Troubleshooting
  Point of Sale
  Partner Sales
  Agents
  Partner Portal
  
  
• Business Intelligence
  Custom & Out-of-the-Box Reports
  Data Mining
  Analysis / Metrics
  Dashboards

blee(p) Service Management
blee(p) Revenue Management