TRACT Billing

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TRACT® Billing is the all-in-one activity, rating/metering, and subscription billing platform.

Customers can use the cloud-based TRACT solution to monetize anything that can be measured.

TRACT helps companies automate billing, increase revenue, identify customer trends, and deepen customer loyalty. TRACT users can make information-driven decisions based on customer activity that positively impacts business results.


Learn how TRACT can improve your business processes

Multidimensional Pricing

  • Multidimensional Pricing: The flexibility to price and bill the way you want

    The way customers are buying products and services is evolving from one-off purchases to simple subscriptions to more complex, activity-based models with greater appeal to business and consumers. Your customers want choices! With TRACT Billing, you can adapt your billing plan as customer preferences shift, while optimizing revenue capture and preventing profit loss.

    Multidemsional Pricing
    • Subscriptions and recurring revenue
    • Real-time rating engine
    • One-time purchases
    • Promotions and coupons
    • Scheduled charges
    • Price lists
    See all Multidimensional Pricing
  • Multidimensional Pricing: Subscriptions and Recurring Revenue

    Subscriptions allow for a business to sell periodic (monthly, yearly, etc.) access to products or services. This business model can help to create recurring revenue and brand loyalty. Subscriptions can be a solid, lasting business model for many industries.

    Subscriptions and Recurring Revenue

    TRACT can easily handle subscription management and recurring revenue business models. Within TRACT, purchased products are instantiated on the customer’s account as services. The collection of services for a given customer is known as the customer’s service hierarchy.

    Not only can TRACT bill for subscriptions, the system allows you to change the terms or actions associated with a service (e.g., define the cancellation policy, apply specific charges for a given service).

  • Multidimensional Pricing: One-time Purchases

    In addition to charging and billing for activities or recurring subscriptions, TRACT enables the invoicing and monitoring of one-time purchases. A one-time charge could be defined as the sales price for a product, or a defined agreement for a service. Using TRACT, sellers can define how long access for the product or service should be allowed, and if the customer is able to rollover any unused portions of one-time purchases to subsequent billing cycles.

    One-time Purchases

    If rollover is allowed, TRACT also offers businesses an option to display unused balances of those one-time purchases on invoices.

    For example, a customer who purchased a one-time package for 10 GBs worth of downloads with no expiration will now be able to track consumption of that 10 GBs of downloads monthly on their invoice.

  • Multidimensional Pricing: Real-Time Rating Engine

    Key to accounting, monetizing, and billing for activities or subscriptions is a robust rating engine with a sophisticated rules-based algorithm for determining pricing for usage. With TRACT’s advanced rating engine, you can accurately bill for anything measurable.

    Transverse works with our customers to set up business rules as part of the on-boarding process.

    Real Time Rating Engine
    The rating engine uses rules to calculate charges for activities. These business rules can be configured in two ways:
    1. The Event Formula Interface (EFI) implements simple usage rules. EFI will cover 80 percent of all activity-based price plans. The EFI allows a product manager to create a set of rules that evaluate each field on a usage event. If the proper data is contained in the event then the defined rate will be applied.
    2. The Spreadsheet Rule Interface (SRI) is exclusive to TRACT and allows very complex price plans to be implemented. With the SRI option, a product manager first uses an Excel formula to create the exact event evaluation and rate calculations, then uploads the spreadsheet to TRACT, which parses and converts the formulas to JAVA code as the price plan.
  • Multidimensional Pricing: Promotions and Coupons

    TRACT allows for the definition of agreements on the product level. These agreements define the discount or promotion terms, the duration, and the definition of highly flexible termination fees. Discounts or promotions could be monetary or percentage based, fixed fees or calculated based on the time left on the terms of the agreement.

    Promotions and Coupons

    TRACT also includes a robust set of features to create and manage coupons. Coupons can be used to create discounts and build loyalty through dynamic promotions (similar to those from Groupon or LivingSocial). With coupons, you motivate people to purchase or engage in ways they otherwise might not. Coupons can also be used to provide powerful loyalty programs.

    With TRACT, you can manage the complete coupon lifecycle (from the time a coupon is made available to its expiration). TRACT simplifies the process by providing redemption either manually via a web-based UI or automatically via the web services API from your point of sale system.

  • Multidimensional Pricing: Scheduled Charges


    TRACT gives you the option to split a product charge into smaller increments and assign a schedule for the disbursement of those charges. For example, a $100 annual fee could be divided into four $25 charges that are each applied the first day of a new quarter.

    Subscriptions and Recurring Revenue

    In this example, the charge amount is applied to the customers account on the scheduled date, as opposed to showing a balance owed. Users can configure TRACT to include any number of payment dates for a scheduled charge.



    The total value of all scheduled charges must be equal to the total value of associated product charge.


  • Multidimensional Pricing: Price Lists and Marketplaces

    TRACT can be configured to support price lists and marketplaces that enable a business to maintain a single product catalog but set multiple commercial price lists based on characteristics (e.g., reseller, distributor, regional sales territories, countries).

    Price Lists and Marketplaces

    Using this functionality, TRACT can be configured to charge customers specific rates based on their profile. This eliminates much of the confusion that can arise when businesses with complex channel distribution and pricing structures move to an automated billing platform.


Business Intelligence

  • Business Intelligence: Analytics to better understand your business and customers

    How your business anticipates, recognizes, and responds to the changing business dynamics and customer preferences is a competitive differentiator.

    Knowledge is power, and with TRACT Billing analytics, you get detailed business intelligence and customer insights daily.

    Business Intelligence
    • Financial reporting: Maintain detailed financial records and reports
    • Reports and dashboards: Run out-of-the-box, easy to understand reports or build your own based on business view
    See all Business Intelligence
  • Business Intelligence: Financial Reporting

    All financial transactions in TRACT are recorded based on their source - invoice, payment, adjustment or accrual (deferred revenue) - and the user defined posting rules.

    The daily G/L aggregation simplifies the integration with the external financial (ERP) system by taking all individual financial transactions per G/L account and aggregating these on the G/L account level.

    Financial Reporting
    The G/L extract feature allows TRACT users to export the aggregated financial information from TRACT to an external financial system for purposes of enterprise wide financial reporting. This eliminates the need for customer duplication in the financial system. TRACT currently supports these external G/L systems:
    • QuickBooks Desktop
    • QuickBooks Enterprise
    • NetSuite
  • Business Intelligence: Reports and Dashboards

    TRACT boasts a configurable dashboard designed to help marketing, product management, and operational users readily parse, compare, and analyze customer data with easy-to-use graphical widgets.

    Reports and Dashboards

    Standard dashboards in TRACT provide users easy-to-understand views of activity-based revenue and subscriber information. Standard reports and dashboards include views into: revenue, customer, order, accounting, and bill cycle details.

    TRACT can also be used to build custom reports by business view. The report builder and dashboards are intuitive and easy to use. In just three steps, business users can glean insight and make better informed business decisions.

Order Management

  • Order Management: Effectively close the order- or activity-to-cash cycles

    When billing is integrated with CRM/ERP systems, businesses can increase sales velocity and diminish the time to cash. TRACT provides a comprehensive set of features that help to process orders once entered.

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    • Action framework: Set up the fulfillment sequence of events
    • Agreements or contracts: Define the terms of ongoing subscriptions or activities
    • Product catalog: TRACT helps you keep the company product catalog current
    See all Order Management
  • Order Management: Action Framework

    Use the TRACT Billing platform to automate actions based on specific triggers. 

TRACT’s configurable Action Framework serves as the backbone of personalized automation. Using the Action Framework, you can setup TRACT to perform tasks in response to activities that occur within the system.


    For example, use the action framework to automate the following:

    Action Framework
    • Set order fulfillment actions that are triggered by the sale of products/services.
    • Define a set of actions to take place when a new invoice is generated.
    • Configure actions to be taken when a payment is successfully recorded in TRACT.
    • Determine which actions should be triggered before or when agreements expire.
    • Dictate how the system records and acts when coupons are sold or redeemed.
    • Trigger actions when a customer exceeds an activity or usage rule allowance.
  • Order Management: Agreements or Contracts

    TRACT allows for the definition of agreements on the product level. These agreements represent customer commitments and define the terms of the relationships, the duration, and the definition of any termination fees as well as what happens at the end of the commitment.

    Agreements or Contracts

    You can define what happens at the end of the initial agreement period. Options include subscription and activities continuing on a month-to-month basis, automatic renewal of the same agreement, upgrade/downgrade to a different product, upgrade/downgrade to a different agreement with different terms or suspension of subscription and activities.

    Renewals as well as upgrades or downgrades are tracked to allow for customer insights and analytics for churn reporting.


  • Order Management: Product Catalog

    Product managers use a product catalog to maintain product information and pricing for all products and services offered. TRACT’s highly configurable product catalog allows for multiple product configurations, services, terms, and prices to be offered to your customers.

    Product Catalog

    Once configured, TRACT can send or create queries for these details to your CRM, ecommerce suite, or registration solution so that the product details can be conveyed to the end customer.



    By centralizing your product catalog in TRACT you can avoid redundant data synchronization or outdated pricing details.

Activity Management

  • Activity Management: Set rules that determine access to content and resources

    Regardless of how you price or bill customers for goods and services, you need a process to ensure customers get what they pay for — and only what they pay for — to guard against revenue leakage.

    TRACT Billing provides a robust platform for processing activities and entitlements to help you grow profits and satisfy customers.

    Activity Management
    • Entitlement management: Ensure a requested activity is authorized and allowed
    • Event handling: Define activities and how the related charges are applied
    • Resource tracking: Define access and pricing rules for connected resources or other unique identifiers
    • Activity policies: Control rules for rate plans, rollovers, allowances, and balances
    See all Activity Management
  • Activity Management: Entitlement Management

    Essential to any business model built on activities or subscriptions is the management of entitlements. This process reviews a user’s information in real-time to ensure a requested activity is authorized and allowed, which optimizes revenue capture and prevents profit loss.

    Entitlement Management
    In essence, entitlements ensure that critical questions are answered quickly so that services are appropriately provisioned, activated or billed:
    • Does a subscription on the correct level exist?
    • Is there an allowance left to be able to process a new activity?
    • Is it possible to charge an amount for an individual activity?
    • Does the subscriber have overdue invoices?

    Without proper management, entitlements can become unwieldy. To prevent revenue loss or customer frustration, businesses need a system that ensures each customer has access to the parts of an application, good or service to which he or she subscribes.

  • Activity Management: Event Handling

    In billing, an activity is also known as an event, and how these activities or events are defined and charged for is known as event handling. Using TRACT, customers can process events using our rating engine.

    Entitlement Management

    While event handling is quite common in costly legacy systems designed for vertical industries (e.g., telecom), few cloud-based billing systems allow for this sophisticated charging activity.

    This allows TRACT users to accept an incoming event, identify the correct customer and their current allowance, as well as rate/price plan, correctly calculate the charge for this activity, and apply the charged activity to the customers account.

    Allowances are updated in real-time - and can be queried by external system via API - and charges are reflected under “pending charges” until the next invoice is generated for the customer.

  • Activity Management: Resource Tracking

    TRACT is designed to power the new device-driven economy and enable activity-based billing for device as well as machine-to-machine (M2M) communication, also known as the Internet of Things.

    Resource Tracking

    TRACT helps you track and bill for high-volume activities associated with devices and helps prevent against revenue loss by blocking access on unauthorized devices.


    Device information and inventory can be uploaded into TRACT with our web-based resource management UI. The device management interface allows users to search for, change, upload or deactivate devices in the system. Devices may be associated with subscribers and/or products within TRACT. And of course you can define one-time, recurring, or activity-based prices for a specific device.

  • Activity Management: Activity Policies

    TRACT helps you set up rules that determine how customers are allowed access to and charged for activities or usage. This is known as policy control, and generally takes the following forms:

    Activity Policy
    • Rule mode: Controls the order of the Rate Plans in the Rule Stack.
    • Rollover policy: Allows unused portions of recurring and one-time allowances to be rolled over into the next service period. This enables customers to accumulate any unused allowances and carry those forward into the next service period.
    • Balance management: Add to or deduct from the customer’s service allowances..

Invoicing and Payments

  • Invoicing and Payments: Realize accurate and efficient billing with TRACT

    Manual billing can be a significant drain on operational resources and can limit a businesses’ ability to grow rapidly. Not only is the process time-consuming, there’s huge potential for error.

    With the TRACT automated billing platform, you can rest assured knowing that invoices are accurate, delivered on time, and paid according to defined rules.

    Invoices and Payments
    • Billing engine: Applies charges, discounts, and promotions to calculate the total charge
    • Invoice generation and distribution: Get a variety of invoice display and distribution options
    • Payments: Improve cash flow by defining payment rules, types, processors
    • Customer care: Allow representatives easy and secure access to customer data
    See all Invoicing and Payments
  • Invoicing and Payments: Invoice Generation and Distribution

    Invoices are tools for personalized communication and effective marketing, and are often the most and sometimes only recurring interaction with customers. Accuracy and timeliness of invoices are critical to the customer experience.


    Invoice Generation and Distribution

    The detailed billing data from the TRACT billing engine enables the generation of either a very simple invoice, or highly complex invoice documents. Invoices can be generated based on a pre-determined cadence.

    

TRACT generates customer-specific invoices based on available templates. In addition, customer-specific templates can be created. Invoices can be distributed via email using TRACT email distribution, or saved as PDF files for printing and mailing, or online viewing purposes.


  • Invoicing and Payments: Payments

    Along with automating billing and invoicing, TRACT can complete the step with payment processing. TRACT includes several payment processing options: automatic payment processing, manual payment processing, and recurring or one-time payments.

    Payments
    TRACT Billing payment methods include:
    • Credit cards
    • Debit cards
    • ACH transactions
    • Check payments
    • PayPal payments

    TRACT is integrated with top payment processors like Authorize.Net, Chase Paymentech, CyberSource, FirstData, and PayPal. Lockbox files can be imported for any incoming cash or check payments and assigned to the corresponding invoices. TRACT is PCI DSS level 1 compliant and ensures full security and encryption of your customers’ financial data.

  • Customer Care: Keep customers happy with on-the-fly updates

    Invoicing and Payments: Customer Care

    Satisfied customers are essential to the success of your business. So it is essential that customers have easy ways to correct billing errors or account profile inaccuracies. TRACT Billing has you covered there.

    Customer Care
    Customer Support
    • Customer support: Allow representatives easy and secure access to subscriber data
    • Collections: Collect payment for charges that have been invoiced to customers

Revenue Recognition

Revenue Recognition: Adhere to industry standard accounting practices

For most businesses, income is recognized as revenue only when the company delivers its product or service and receives corresponding payment. However, this can be difficult to properly calculate with a recurring activity or subscription revenue model.

Revenue Recognition

Finance professionals, faced with ever-increasing demands on them, need the tools to be able to manage this issue.


TRACT is different because our system was built around this important accounting standard. TRACT transfers deferred revenue to actual revenue accounts using a series of G/L Transaction rules determined by user defined G/L Posting rules. TRACT supports the daily update of accrued revenue.

Learn how TRACT Billing will transform your business. Request a custom demonstration